Digital Goods Refund Policy

Digital Goods Refund Policy

We offer refunds on purchase of our digital goods. However, since we deal with digital goods, we honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. https://vr360videos.net will assume that the product has been successfully delivered unless you inform us to the contrary. On the vast majority of occasions when we are informed that an email has failed to arrive the email has in fact been delivered but is present in a spam folder. Before, contacting us to request that an email be re-sent please check carefully your spam folder, or any other folder to which your email service may have delivered the product file;

Download issues: You have problems that prevent you from downloading the product. https://vr360videos.net recommends that you contact the support team for your browser provider, as https://vr360videos.net ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer\'s issue with either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.